Privacy Policy

Last updated: 16 September 2026

Pinch Point Solutions Limited ("Pinch Point Solutions", "we", "us", "our") is the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO), registration reference ZC177917, and incorporated in England and Wales, company number 17257621.

If you have any questions about this policy or how we handle your data, contact us at hello@pinchpointsolutions.co.uk.

What data we collect

We collect personal data when you interact with this website, specifically:

• Contact form: first name, last name, email address, company name, and any message you send us.
• Booking a call: when you book a call through our scheduling tool, we collect your name, email address, and any details you provide about your business or requirements.
• Direct email: if you email us directly, we collect your email address and the contents of your message.
• Analytics cookies: if you accept cookies via the banner on this site, we collect data about how you use the site, such as pages visited and general location, via HubSpot's analytics tools. See the Cookies section below.

How we use your data

We use your personal data to:

• Respond to enquiries and arrange calls or meetings
• Provide information about our staffing services relevant to your business
• Maintain records of our communications with you
• Understand how visitors use our website, so we can improve it (only with your consent, see Cookies below)

Our lawful basis for processing enquiry and booking data is legitimate interest: responding to a business enquiry you have initiated. Where we use analytics cookies, our lawful basis is your consent, given via the cookie banner, which you can withdraw at any time by clearing your browser's local storage for this site.

Who we share your data with

We use HubSpot as our customer relationship management (CRM) and website form platform. Data you submit through our contact form or booking tool is stored and processed within HubSpot's EU data centres. HubSpot acts as a data processor on our behalf and is contractually bound to protect your data. We do not sell or rent your personal data to third parties.

Cookies

This website uses cookies in two categories:

• Necessary cookies: required for the contact form and booking tool to function. These are set automatically and cannot be disabled without breaking that functionality.
• Analytics cookies: set by HubSpot to help us understand site traffic. These only load after you click "Accept" on the cookie banner. If you click "Necessary Only", these cookies are not set.

Your choice is remembered in your browser's local storage. To change your choice, clear your browser's site data for pinchpointsolutions.co.uk and reload the page.

How long we keep your data

We retain enquiry and booking data for as long as necessary to respond to you and maintain a reasonable business record, and no longer than is necessary for the purposes it was collected for, unless we're required to keep it longer by law.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent for analytics cookies at any time

To exercise any of these rights, email hello@pinchpointsolutions.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.